- +44-(776) 843-0210
- Vernon Street, Wrexham LL11 2LN
Effective Date: July 2026
Welcome to Pilgrim Cleaners. By booking any of our services, you agree to the following Terms and Conditions. These terms are designed to ensure a professional, transparent, and positive experience for all our customers.
Pilgrim Cleaners provides professional domestic and commercial cleaning services across Wrexham, Chester, and the surrounding areas.
Appointments may be made via our website, WhatsApp, telephone, email, or other approved communication channels.
Bookings are subject to availability and are only confirmed once acknowledged by Pilgrim Cleaners.
All quotations are provided based on the information supplied by the customer.
Where necessary, we may arrange a site visit before providing a final quotation.
Prices may vary if the condition, size, or scope of work differs from the original information provided.
Payment is due upon completion of the service unless otherwise agreed in writing.
Commercial clients operating under contract may be invoiced according to agreed payment terms.
Accepted payment methods include bank transfer, debit/credit card, cash (where accepted), and other approved payment methods.
Late payments may incur additional charges where permitted by law.
Customers are responsible for ensuring our team has safe and timely access to the property.
If our team cannot gain access at the agreed appointment time, a call-out fee or cancellation charge may apply.
To help us deliver the highest quality service, customers agree to:
Provide accurate booking information.
Inform us of any hazards or areas requiring special attention.
Secure valuable or fragile items before our arrival.
Ensure pets are safely managed during the cleaning appointment, where necessary.
We are committed to delivering professional cleaning services with care and attention to detail.
If you are not satisfied with any aspect of the service, please notify us within 24 hours so we can investigate and, where appropriate, arrange a revisit.
Our team reserves the right to refuse or stop work if conditions at the property present a health or safety risk.
Examples include unsafe environments, hazardous substances not previously disclosed, aggressive behaviour, or dangerous working conditions.
Pilgrim Cleaners takes every reasonable precaution while carrying out cleaning services.
Any accidental damage must be reported within 24 hours of the service.
Our liability is limited to the value of the cleaning service provided, except where required otherwise by law.
We are not responsible for:
Existing damage
General wear and tear
Faulty fixtures or fittings
Items that are loose, unstable, or improperly installed
Unless otherwise agreed, Pilgrim Cleaners will provide suitable cleaning products and equipment.
If customers request the use of their own cleaning products, Pilgrim Cleaners cannot accept responsibility for the effectiveness or suitability of those products.
Our Cancellation, Refund, and Rescheduling Policy forms part of these Terms and Conditions and should be read alongside this document.
Commercial cleaning agreements may be subject to separate service agreements outlining:
Cleaning schedules
Scope of work
Payment terms
Contract duration
Notice periods
Where a commercial agreement exists, that agreement will take precedence over these general terms.
Any personal information collected is handled in accordance with our Privacy Policy.
While every effort is made to keep the information on our website accurate and up to date, Pilgrim Cleaners does not guarantee that all content is free from errors or omissions.
Pilgrim Cleaners reserves the right to update these Terms and Conditions at any time.
The latest version will always be available on our website.
Pilgrim Cleaners
Serving Wrexham, Chester, and surrounding areas.
📧 Email: Service@pilgrimcleaners.co.uk
📞 Telephone: +44 7768 430210
🌐 Website: https://pilgrimcleaners.co.uk
© 2026 Pilgrim Cleaners. All rights reserved.
