Effective Date: July 2026

Pilgrim Cleaners is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

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1. Who We Are

Pilgrim Cleaners provides professional domestic and commercial cleaning services across Wrexham, Chester, and surrounding areas.

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details below.

Email: Service@pilgrimcleaners.co.uk

Telephone: +44 7768 430210

Website: https://pilgrimcleaners.co.uk

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2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Full name

• Email address

• Telephone number

• Property or business address

• Service location

• Appointment details

• Messages submitted through our contact forms

• Information shared through WhatsApp, email, or telephone

Website Information

We may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

• Cookies and analytics data

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3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotations

• Schedule appointments

• Deliver our cleaning services

• Process payments where applicable

• Improve our website and customer experience

• Communicate updates relating to your booking

• Meet our legal and regulatory obligations

We only collect information that is necessary to provide our services effectively.

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4. Marketing Communications

From time to time, we may send service updates, special offers, or helpful cleaning advice.

You will only receive marketing communications if you have chosen to receive them or where permitted by law.

You may unsubscribe at any time by contacting us or following the unsubscribe instructions included in our emails.

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5. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used for:

• Website functionality

• Performance monitoring

• Visitor analytics

• Improving website performance

You can manage or disable cookies through your browser settings.

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6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary, including:

• Payment providers

• Website hosting providers

• IT support services

• Professional advisers

• Legal authorities where required by law

All third parties are expected to protect your information appropriately.

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7. Data Security

We take appropriate technical and organisational measures to safeguard your personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

While we take every reasonable precaution, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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8. How Long We Keep Your Information

We only retain personal information for as long as necessary to:

• Deliver our services

• Meet legal obligations

• Resolve disputes

• Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

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9. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information where appropriate.

• Restrict or object to certain processing activities.

• Request a copy of the information we hold about you.

• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

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10. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.

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11. Children’s Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected, we will delete it promptly.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

The latest version will always be available on our website.

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13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Pilgrim Cleaners

Serving Wrexham, Chester, and surrounding areas.

📧 Email: Service@pilgrimcleaners.co.uk

📞 Telephone: +44 7768 430210

🌐 Website: https://pilgrimcleaners.co.uk

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.